Appointments and payment

In most cases, patients are referred to an oncologist from by a surgeon. However, it is possible to self-refer, which is particularly common for overseas patients. If you wish to self-refer, please contact the GP Liaison Team (Insert link), who will put you in touch with the appropriate Consultant. The Consultant’s secretary will contact you with regards to the earliest available appointment.
Insured patients
UK insurance companies
Most patients who are referred to us rely on their private health insurance to pay for their care; however, some policies may not cover all drugs, particularly new ones. A claim or pre-authorisation letter from the insurance company is required before we can begin treatment, to confirm that cover is available.
We understand that this can be a stressful part of the process; however, we have a dedicated Pre-Admissions Team to advise and guide you. If you have any further queries, please do not hesitate to contact them on 020 7234 2735
Overseas insurance companies
We regret that we are unable to deal with overseas insurers; therefore we will ask that you pay a deposit towards your treatment at London Bridge Hospital before it begins. At the end of your treatment you will be given an invoice and receipt to enable you to reclaim the cost from your insurance company.
Self-pay patients
If you intend to pay for your own care, then we can put together a tailored financial package, usually within two working days. This ensures that you have a clear understanding of the cost of your treatment. This will be tailored to the treatment plan that your Consultant has prescribed for you. You will be required to pay for each visit in advance. If you have any queries, please contact our Self-Pay Coordinators on 0207 234 2948 / 2248.
Embassy patients
We have a dedicated Middle Eastern Department, who coordinate all admissions from the Arab states. Each admission requires a letter of guarantee from the relevant sponsor. Treatment will not go ahead without a valid letter.
A member of our Admissions Team will visit all patients receiving chemotherapy. They will be able to answer any queries you may have regarding payment and your insurance, and will ensure that we have the correct details for you on our system.

In most cases, patients are referred to an oncologist from by a surgeon. However, it is possible to self-refer, which is particularly common for overseas patients. If you wish to self-refer, please contact the GP Liaison Team on 0207 234 2009, who will put you in touch with the appropriate Consultant. The Consultant’s secretary will contact you with regards to the earliest available appointment.

Insured patients

UK insurance companies

Most patients who are referred to us rely on their private health insurance to pay for their care; however, some policies may not cover all drugs, particularly new ones. A claim or pre-authorisation letter from the insurance company is required before we can begin treatment, to confirm that cover is available.

We understand that this can be a stressful part of the process; however, we have a dedicated Pre-Admissions Team to advise and guide you. If you have any further queries, please do not hesitate to contact them on 020 7234 2735

Overseas insurance companies

We regret that we are unable to deal with overseas insurers; therefore we will ask that you pay a deposit towards your treatment at London Bridge Hospital before it begins. At the end of your treatment you will be given an invoice and receipt to enable you to reclaim the cost from your insurance company.

Self-pay patients

If you intend to pay for your own care, then we can put together a tailored financial package, usually within two working days. This ensures that you have a clear understanding of the cost of your treatment. This will be tailored to the treatment plan that your Consultant has prescribed for you. You will be required to pay for each visit in advance. If you have any queries, please contact our Self-Pay Coordinators on 0207 234 2948 / 2248.

Embassy patients

We have a dedicated Middle Eastern Department, who coordinate all admissions from the Arab states. Each admission requires a letter of guarantee from the relevant sponsor. Treatment will not go ahead without a valid letter.

A member of our Admissions Team will visit all patients receiving chemotherapy. They will be able to answer any queries you may have regarding payment and your insurance, and will ensure that we have the correct details for you on our system.